What This Policy Covers
Our policy covers who can open and keep an account, what data we record, and how we handle changes when local law allows access. If you send deposits through DANA, OVO, GoPay, or QRIS, the rail name, time, and reference code can appear in the account
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file so we can match a request or trace a mismatch. We use those records only for account control, security checks, and dispute handling. When you ask us to change a name, phone number, or email, we compare the request with the existing file before we
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edit anything. If the request comes from a new device or a new address, we may ask for one more confirmation step. The same rule applies across Indonesia: access depends on local law and the details you submit.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.