Reference

Legal Terms for Indonesia Accounts

Our terms, data use, and account checks sit in one place, so you can see how we handle access, storage, and change requests before you open an account.

Local lawData useCookiesAccount checks
ligacor Legal Terms for Indonesia Accounts
CONTACT PATHS

How to Reach Our Legal Team

If a legal question slows your account flow, we answer through live chat, email, and the in-account form. Our team handles terms, identity checks, data corrections, and access questions from 09:00-23:00 WIB, with slower replies on public holidays. Send the account name, the email on file, and the issue in one message so we can match it faster without making you repeat the same detail twice.

Team online

Live chat

Use live chat when you need a quick answer on access, data edits, or a pending verification step. Keep your account email ready so we can match the case faster.

Email

Send longer legal requests by email if you want a written trail. We use the subject line and your registered address to route it to the right queue.

In-account form

Use the form inside your account when you want to ask for a data correction or a policy check without leaving the page. It keeps the request tied to your profile.

DATA AND CONTROL

How We Handle Data Requests

We keep this policy practical: data stays tied to account control, cookies stay limited to session use, and access can be paused when we need another check.

Data scope

We keep only what we need to run the account, confirm identity, and answer a legal request. That usually means your contact details, login history, device type, and payment reference data.

Cookie use

Cookies help us keep you signed in, remember form inputs, and reduce repeat checks when you move between pages. If you clear them, the next session starts from a clean browser state.

Account safety

Protect your password, email inbox, and phone number, because we use those fields to confirm account changes. If a login looks unfamiliar, we may pause access until the request is verified.

Retention window

We retain records for the period needed to handle account control, dispute checks, and local law. When that period ends, we remove or mask data that no longer serves a clear purpose.

Change requests

If your name, number, or email changes, send the request from the registered account route and attach the matching detail. We compare it with our file before any edit is applied.

Contact path

For a correction, access question, or file request, start with live chat or email. Include the account name, the issue, and the date range, so we can locate the right record.

Common Legal Questions for Your Account

If you want to check access, ask about stored data, or send a correction request, these answers keep it simple. We keep the process tied to local law, use the registered contact to verify the request, and handle it through live chat or email. The same route works whether you are changing details or asking how a record is kept.

Yes. If local law permits your access, you can open an account and move through our checks. We may ask for a matching name, contact method, and confirmation of the details you submit before access continues.

We keep the data needed to run your account and answer legal requests: contact details, login history, device signals, and payment references such as DANA, OVO, GoPay, or QRIS when they are part of a transaction.

Send the request through live chat or email from the registered contact, say which field changed, and add any matching proof you have. We compare it with the file before we make the edit.

We keep records only for as long as needed for account control, dispute handling, and local law. After that period, we remove or mask details that are no longer required for those purposes.

Cookies help us keep your session active and remember form steps while you move across pages. If you clear them, you may need to confirm your details again or start the login step from scratch.

Use live chat for faster routing or email if you want a written trail. Include your account name, registered email, and the exact issue so we can locate the right record quickly.